I’m in the midst of reading Ken Burnett’s marvelous book, “Relationship Fundraising: A Donor-Based Approach to the Business of Raising Money.”
One of my favorite things about Relationship Fundraising is that Ken prefaces every chapter with a “Donor Profile,” an in-depth story about one particular individual and how and why they give. Each profile describes in depth a particular donor’s day to day life, his likes and dislikes, the kind of car that he drives, even his upbringing.
The very idea of donor-centered fundraising often seems to be perceived as a trend in the nonprofit world when, in reality, it is the only legitimate – I would even venture to say honest – method to long-term, sustainable funding.
What we fundraisers often forget is that the “who is so much more important than the what.”
We’ll spend hours crafting our mission statement or our organization’s story – without giving the slightest thought to the person who is reading it!
And, while a natural disaster may bring out nearly everyone’s humanitarianism (I don’t know anyone who didn’t give something to a Haiti relief agency), you will strengthen your development efforts by spending some time really getting to know your donors.
One direct marketer I follow goes so far as to attempt to whittle down your ideal client – in our case this would be our most loyal and dedicated donor – and she refers to that individual as your “tarquet.”
Do what Ken Burnett does and truly envision that person. What they do for a living, what they wear, where they live, how many children they have, where they worship – give that person a name!
Here’s an example: Years ago I worked with a small nonprofit organization with a dual mission: they provided inner city middle school children with the tools they needed to go beyond their oppressive public school education and go on to the city’s best magnet schools, and eventually college. The programming was taught by talented high school and college students, which, in turn, drew talented teachers into urban education where they were most needed. A definite win-win.
After reviewing a sampling of our most loyal donors, when I envisioned this agency’s “tarquet,” I arrived at “Lisa”, a 47 year old woman with a masters degree in political science. Lisa didn’t grow up in the area but moved here with her husband for his career. She considers herself a progressive liberal and an environmentalist and believes in the importance of giving back. Lisa and her husband enjoy a relatively affluent lifestyle and live in the suburbs of Philadelphia. Their eldest son is in his junior year at Berkley and their daughter is in her junior year at the local public high school. She drives a Honda Civic hybrid and shops at Whole Foods. Lisa volunteers for three organizations and serves on two boards.
Defining your donor will go a long ways toward clarifying your development writing.